While your order is still being processed, we may be able to cancel or modify your order. You can send an e-mail to our Customer Care team at CustomerCare@thehairedit.com with your order number. Your order number can be found on your order confirmation email. Please keep in mind to get your order to you as soon as possible, we begin processing orders as soon as they are received. If your order is no longer able to be modified or canceled, you can process a return once you receive your package. If you cannot locate your order confirmation email, please email CustomerCare@thehairedit.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order if it has been shipped.

If your product is damaged, you can return to us for a refund within 30 days of placing the order. Please contact CustomerCare@thehairedit.com and we will ship a new item or provide a refund.

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• Only items purchased on frommpro.com will be accepted.
• To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Include all original materials in the return.
• Proof of purchase (order number) is required to process a return, along with the product requested to be returned and the reason for return.
• If the return is due to a defective product or the result of a shipping error, Fromm will correct the order at no additional cost.

Non-Returnable Items

• Opened and used items.
• Final Sale items.
• Items purchased at an authorized retailer. Please contact that retailer directly to arrange for a return.

Refunds

• You will receive a refund for only the item(s) returned.
• Depending on the reason for your return, shipping charges may be waived.
• Upon receipt of return and confirmation that the product is in resalable condition, your credit card will be refunded.
• Most returns will be processed within four weeks.

Exchanges

• We are not able to accept exchanges of products at this time.

Return Shipping

• Customers are responsible for all shipping and handling charges on returned items unless the item was defective or incorrect.
• We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection in case your item gets lost in shipment.

Contact Us

• For questions related to returns or to initiate a return, please fill out our form here with all your details and we will get back to you within the next 1-2 business days.
  

Email us here with the following information and a member of our customer service team will help to facilitate the return.

• Order number
• Product requested to be returned
• Reason for return
  

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation that the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.

We ship all orders from our warehouse in Mt. Prospect, Illinois.

Our distribution center is open Monday through Friday. Depending on your location, standard shipping is no more than 5 days.

Yes! We offer free shipping on orders over $30 within all U.S. 50 states.

No, we currently do not ship to P.O. Boxes. We hope to have P.O. Box shipping options available to you soon.

No, international shipping is not available currently. We hope to have international shipping options available in the future.

Once you have placed an order, you can check its status through the tracking link sent to your email. Please also be sure to check the shipping address is correct on your shipping confirmation email. If you have any further questions or notice a mistake on your order, please reach out to our Customer Care team at CustomerCare@thehairedit.com.

Once your order has been fulfilled, you will receive an email with your tracking information. If you have not received an email with tracking information, please email us at CustomerCare@thehairedit.com.

Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund. There are many reasons as to why a package might be returned as undeliverable, but the most common reason is the address was entered incorrectly at checkout. Please check the address on your order to determine if it was an incorrect address. We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, you will need to place a new order on our website with updated information. If you have any further questions, please reach out to our Customer Care team at CustomerCare@thehairedit.com.