While your order is still being processed, we may be able to cancel or modify your order. You can send an e-mail to our Customer Care team at CustomerCare@thehairedit.com with your order number. Your order number can be found on your order confirmation email. Please keep in mind to get your order to you as soon as possible, we begin processing orders as soon as they are received. If your order is no longer able to be modified or canceled, you can process a return once you receive your package. If you cannot locate your order confirmation email, please email CustomerCare@thehairedit.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit or cancel your order if it has been shipped.

If your product is damaged, you can return to us for a refund within 30 days of placing the order. Please contact CustomerCare@thehairedit.com and we will ship a new item or provide a refund.

New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item. Items must be in new or unused condition for a full refund. Include all original materials in the return. If the return is due to a defective product or the result of a shipping error, The Hair Edit will correct the order at no additional cost.

Email CustomerCare@thehairedit.com with the following information and a member of our customer service team will help to facilitate the return:

• Name
• Address
• Phone number
• Product requested to be returned
• Reason for return
  

Depending on the reason for return, shipping charges may be waived. Upon receipt of return and confirmation that the product is in resalable condition, your credit card will be refunded. Most returns will be processed within four weeks.

Our distribution center is open Monday through Friday. Depending on your location, standard shipping is no more than 5 days.

Yes! We offer free shipping on orders over $30 within all U.S. 50 states.

No, international shipping is not available currently. We hope to have international shipping options available in the future.

Once your order has been fulfilled, you will receive an email with your tracking information. If you have not received an email with tracking information, please email us at CustomerCare@thehairedit.com.

Once you have placed an order, you can check its status through the tracking link sent to your email. Please also be sure to check the shipping address is correct on your shipping confirmation email. If you have any further questions or notice a mistake on your order, please reach out to our Customer Care team at CustomerCare@thehairedit.com.

Occasionally, packages are returned to us as undeliverable. When the carrier returns a package as undeliverable, we automatically begin issuing a full refund. There are many reasons as to why a package might be returned as undeliverable, but the most common reason is the address was entered incorrectly at checkout. Please check the address on your order to determine if it was an incorrect address. We cannot re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, you will need to place a new order on our website with updated information. If you have any further questions, please reach out to our Customer Care team at CustomerCare@thehairedit.com.

To check your e-gift card balance, locate the email you received when you received your e-gift card. If you cannot find the email, please contact our Customer Care team here: CustomerCare@thehairedit.com and provide your first name, last name, and email that is associated with your e-gift card.

Locate the email you received when you received your e-gift card. If you cannot find the email, please contact our Customer Care team here: CustomerCare@thehairedit.com and provide your first name, last name, and email that is associated with your e-gift card.

The Hair Edit e-gift card can only be redeemed on our website www.thehairedit.com. First you will need to find your e-gift card number by locating the email you received when you received your e-gift card and then you can type in the e-gift card number at checkout. E-gift cards may not be used to purchase other e-gift cards.

No, our e-gift cards do not expire.

There are no fees associated with our e-gift cards.

E-gift cards are non-refundable and non-exchangeable.

The value of any lost or stolen e-gift cards will not be replaced.

If you would like to print an e-gift card to someone as a gift and want to include their name and a message, simply put in your personal email address in the recipient email field and then put the person’s name in the recipient’s name field along with your personalized message. Look for the email that has the recipient’s name and personalized message along with gift card and print this page. If you do not want to add the recipients name and a personalized message, simply uncheck “I want to send this as a gift” and once you get the email, you can print it out.

If the recipient has not received the e-gift card email, please reach out to our Customer Care team at: CustomerCare@thehairedit.com.